Ezclub takes the privacy of every member seriously. This document transparently explains how we collect, use, store, and protect your personal data as a player on our platform.
Six core data protection principles we uphold to keep your information secure
All your personal and financial data is protected with 256-bit SSL encryption — the same security standard used by Malaysian banking institutions. Your data cannot be read by any unauthorised party during transmission.
Ezclub has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your information is used solely for the purposes stated in this Privacy Policy.
You have full control over your personal data — from updating your profile information and requesting a copy of your data, to submitting an account deletion request. All privacy-related requests are processed within 14 business days.
Your data is stored in data centres protected by multi-layered physical and digital security. All ezclub servers undergo regular security audits by independent third parties to ensure there are no exploitable vulnerabilities.
The ezclub system actively monitors any unauthorised access attempts to your account. If unusual activity is detected, you will be notified immediately and additional protective measures will be applied automatically.
Ezclub complies with Malaysia's Personal Data Protection Act (PDPA) and relevant international standards. Every aspect of our data handling process is designed to meet strict compliance requirements and safeguard your rights as an individual.
Ezclub is a licensed online gaming platform fully committed to protecting the privacy of every member who uses our services. We understand that you entrust us with your personal information, and we take that trust seriously.
This Privacy Policy applies to all ezclub platform users, including visitors browsing our website without registering, prospective members in the process of signing up, and registered members actively using our gaming, betting, and financial services.
This policy should be read together with Terms and Conditions and Responsible Gaming Policy ezclub. These three documents together form the entire agreement between you and our platform.
Ezclub only collects information that is genuinely necessary to provide a safe, fair, and compliant service. The following are the categories of information we collect:
| Information Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications and transaction confirmations |
| Financial Information | Bank account number, e-wallet details | Processing deposits and withdrawals |
| Supporting Documents | MyKad copy, bank statements | KYC verification and fraud prevention |
When you use the ezclub Platform, our systems automatically record certain technical information to ensure optimal performance, security, and user experience. This includes:
In certain circumstances, ezclub receives information about you from trusted third parties, such as identity verification service providers, payment processors, and fraud prevention agencies. All such data exchanges are conducted under strict data protection agreements.
Ezclub uses your personal data only for legitimate purposes directly related to the provision of our services. We do not use your data for any other purpose without your prior consent.
Ezclub does not sell your personal data. However, in operating the platform, we may share certain information with the following categories of third parties, and only to the extent necessary for the stated purposes:
We partner with trusted service providers to handle the technical and operational aspects of the platform, including payment processors (such as FPX, DuitNow, Touch 'n Go eWallet), gaming software providers, cloud services, and analytics tools. All these providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.
Ezclub is required by law to disclose certain information to regulatory authorities, law enforcement agencies, and relevant government bodies upon lawful request. Such disclosures are made in accordance with proper legal procedures and only to the extent required by law.
To protect all platform members, ezclub shares certain information with fraud prevention networks and risk assessment agencies to identify and prevent fraudulent activity, money laundering, and platform abuse.
Protecting your personal data is ezclub's highest priority. We implement multiple layers of technical and organisational security to ensure your information remains safe at all times:
While we take all reasonable steps to protect your data, no system in the world is entirely foolproof. In the event of a data breach affecting your information, ezclub will notify you within the timeframe required by law and take immediate action to minimise the impact.
Ezclub uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used, and deliver more relevant content to you.
| Cookie Type | Features | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login sessions and security | Until logout |
| Performance Cookies | Analysing how users interact with the platform for continuous improvement | 30 days |
| Functional Cookies | Saving user preferences such as language and display settings | 1 year |
| Marketing Cookies | Delivering relevant promotions based on your interests (with consent) | 90 days |
You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect certain features of the ezclub platform.
As an ezclub player, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You may request a copy of all personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in our records.
You may request the deletion of your personal data, subject to any legal obligations we are required to fulfil.
You may ask us to restrict how we process your data in certain circumstances.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 14 business days.
Ezclub retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. Generally, the retention periods are as follows:
When data is no longer needed, it is securely deleted or anonymised in accordance with industry standards to ensure your information cannot be recovered or misused.
The ezclub platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are requested to contact us immediately at [email protected].
Ezclub reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform developments. Any significant amendments will be communicated to you via:
The "Updated" date at the top of this document will always reflect the date of the latest amendment. We encourage you to review this Privacy Policy periodically. Continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ezclub handles your personal data, please contact our Data Protection Officer through the following channels:
We aim to respond to all privacy-related enquiries within 14 business days. For urgent account security matters, please use the Live Chat channel for a faster response.
You may also refer to FAQ us for answers to frequently asked questions, or visit Terms and Conditions us for more information on platform usage.
Your personal data is fully protected. Register now and enjoy a safe, fair, and exciting online gaming experience alongside thousands of ezclub members across Malaysia.
By registering, you agree to ezclub's Privacy Policy and Terms & Conditions. Platform for adults aged 18 and above only.